FAQ

FAQ

Ogoto Hot Spring YUMOTOKAN > Q&A

Frequently Asked Questions (Q&A)

About the Room Rates

Q: How much is the room?
A: Room rates are based on the following factors: Seasons, days of the week, room types, meal types, and number of people. For details, please refer to Room Rates.
Q: How much do you charge for children?
A: We charge 70% of adult rates for schoolchildren. Children's dinners are similar to adult dinners. For pre-school children (3-6 years old), we charge 50%. The dinner is a children's meal. For a pre-school child who doesn't need a bed or meal, we charge 3,000 yen. However, for a schoolchild who doesn't need a bed and meal, we charge 70%. For children under 2 years old we don't charge, but beds and yukatas are not provided.
Q: Our 4-year-old son doesn't eat much, but we want a yukata and bed for him. How much do you charge?
A: 3,000 yen. If you need them later, a bed is 1,000 yen and a yukata is 200 yen.
Q: Room rates are different depending on the number of people. Do we include children when calculating the number?
A: Yes. A schoolchild is counted as one guest. A pre-school child is counted as half a guest. For example, if you are a group of two adults, a schoolchild and a 4-year-old child, the rates for 3 people will apply. If you are a group of two adults, a schoolchild and two 4-year-old children, the rates for 4 people will apply. Pre-school children who don't need food and a bed are not counted when calculating the number of people.

About Hotel Facilities

Q: Can we bathe in the onsen baths without staying overnight?
A: Yes. Our onsen baths are open from 11:00am to 2:30pm. The bathing fee is 1,500 yen per person. The same fee applies for children.
Q: Are there many rooms that have an open-air bath?
A: There are 3 in the South Building and 1 in the Gesshintei Building.
Do we need a reservation for the private bath or we can just ask for it after we arrive?
A: It's subject to availability. If you want to use it at your desired hour, we recommend that you make a reservation.
Q: From what time is the private bath available?
A: It's available at every hour for the duration of 50 minutes. The bath is cleaned every time after it's used.
Q: Is the warm water in the shower coming from the hot spring?
A: Yes, but only in the guest rooms with an open-air bath in the Gesshintei and South buildings. In other buildings, the warm water is not supplied by the hot spring.
Q: I want to use a private open-air bath
A: The two kinds of private open-air baths at our hotel, "Ishi-no-Ne" and "Ki-no-Ka", can be rented for 2,000 yen (excluding tax) each.  Baths can be rented for 50 minutes from the beginning of every hour.  Please let us know which bath you would like to rent and what time you would like to use it.  Baths are rented on a first come, first served basis, and are therefore subject to availability.  Please contact us if you would like to make a reservation.
Q: Can day trip guests bathe in the hot spring?
A: Baths are available for 1,500 yen (excluding tax) per person. Open from 11:00 a.m. to 9:30 p.m., maximum stay 4 hours.  Please stop by any time. We have shampoo and towels ready for you at the hotel.

For Your Comfortable Stay

Q: Do you have a big yukata for my husband?
A: Yes, we have all sizes. After you arrive, please ask our staff about the size.
Q: I cannot sleep on a soft pillow.
A: Don't worry. We have hard pillows as well
Q: Do you have a wheelchair?
A: Yes, we have two. They can be reserved upon request.
Q: Are there some steps inside your hotel?
A: The hotel stands on a sloping site, so there are some steps. However, we have slopes and handrails in some areas.

About Food

Q: How do the meals differ from each other?
A: There are four types of meal. The price difference is 1,000 yen between each. The amount of the food is almost the same but the quality improves with each upgrade.
Q: We want to have the best food you can offer.
A: In that case, please choose the "Tsuki" meal. The menu changes every two months to offer you the best seasonal food.
Q: Where do we eat?
A: It depends upon the number of people in your group. Your meal will either be served in our restaurant or the banquet room. Your meal will normally be served in the restaurant. The tables in the restaurant are all private. Room service is also available in every building except the West Building.
Q: Can we add dinner and breakfast if our reservation is for an overnight stay without meals?
A: Dinner and breakfast can be added if you let us know at least 3 days before your stay.  Dinner can be selected from Basic Kaiseki (6,800 yen), Premium Kaiseki (8,700 yen) and Ohmi Beef Kaiseki (8,900 yen). * Prices are exclusive of tax.  Breakfast is 1,500 yen (excluding tax) per person.
Q: Are there any restaurants around the hotel where we can have dinner and breakfast?
A: There are no restaurants immediately around the hotel, but there is a casual dining restaurant about a kilometer away (approx. 13-minute walk)
Q: Dinner menu
A: The Basic Kaiseki is a Kyoto-style kaiseki of 11 dishes, including Ohmi beef shabu-shabu, seasonal vegetables, sashimi, mini steaks, and our specialty, stewed pork blocks with potato. The Premium Kaiseki is a seasonal limited kaiseki of 11 dishes including 3 main dishes prepared using seasonal and local ingredients. The menu changes with the season, but always includes fresh fish and Ohmi beef steak. The Omhi Beef Kaiseki is a kaiseki where you can feast to your heart's content on Ohmi beef cooked in a variety of ways.  There are 11 dishes all together, including sashimi and salad.
Q: Can you change the menu if we can't eat certain ingredients?
A: We can change the menu if you let us know at least 3 days before your stay. If ingredients you can't eat are included in the menu, we will prepare alternative dishes for you. Please let us know if you there are any foods you are allergic to.

Others

Q: How do we get to the hotel?
A: If you are coming by JR train, we can pick you up at JR Ogoto station.If you are coming by car, it takes about 20 minutes from the nearby expressway exit to the hotel. For details, please refer to Location.
Q: Do you have a parking lot?
A: Yes. Our parking lot is located in front of the hotel. There is space for 60 cars. Free of charge.
Q: Can we have a birthday party in your hotel?
A: Yes, we can also prepare flowers for you. Feel free to ask our staff if you need anything.
Q: Are there bath towels and hand towels in the bathroom?
A: Yes. They are in your room.
Q: How about shampoo, conditioner and shower caps?
A: Yes. They are available in the bathrooms.
Q: What are the check-in and checkout times?
A: The check-in time is at 3:00pm. However, you can check in before if your room is ready.The checkout time is at 10:00am. If you are staying in the Gesshintei building we don't charge for late checkout until 11:00am.
Q: Do you allow pets?
A: Unfortunately, we cannot allow any pets, although we do permit guide dogs. We can, however, recommend a nearby pet hotel. Please ask our staff for more information.
Q: Can we add dinner and breakfast if our reservation is for an overnight stay without meals?
A: Dinner and breakfast can be added if you let us know at least 3 days before your stay.  Dinner can be selected from Basic Kaiseki (6,800 yen), Premium Kaiseki (8,700 yen) and Ohmi Beef Kaiseki (8,900 yen). * Prices are exclusive of tax.  Breakfast is 1,500 yen (excluding tax) per person.
Q: Are there any restaurants around the hotel where we can have dinner and breakfast?
A: There are no restaurants immediately around the hotel, but there is a casual dining restaurant about a kilometer away (approx. 13-minute walk)
Q: How do we get to the hotel from Kansai Airport / Kyoto / the hotel we will be staying at on the previous night?
A: If you are taking JR from Kansai International Airport, get on the Kansai Airport Express, HARUKA, and alight at Kyoto.  If you are taking the limousine bus, alight at Kyoto Station Hachijoguchi.  From Kyoto Station, take the Kyosei Line and alight at Ogoto Onsen Station.  Please call us when you get to the station.  If you are taking the special rapid train, please call us from Hieizan Sakamoto Station.  (Free dial: 0120-4126-15) A bus bearing the Yumotokan logo will be come to pick you up.